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Digital transformation has been creeping across the business universe for years. However, the COVID-19 pandemic gave it an unexpected boost. McKinsey & Company estimates that during the first few months of the pandemic, digital transformation progressed by approximately seven years.
But the journey is far from over. Digital transformation happens quickly, but it doesn’t happen overnight. In fact, the vast majority of enterprises are still working on completing and/or extending their digital gains. Many are encountering unexpected obstacles as they try to consolidate their digital revolution. Often is often because they’ve made a mistake in their focus, concentrating on the digital tools rather than on the people in the organization.
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Every digital transformation inevitably includes new digital channels like apps, bots, and tech platforms. Howeve… Read More