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Conversational AI is set to be the next iteration of automated customer interaction. Would your business benefit from having a conversational assistant? Read here to find out more.
Chatbots have been a game-changer for marketing and customer support. The numbers speak for themselves. For instance, chatbots will handle 85% of customer interactions by 2021, cutting operational costs by 30%. Moreover, millennials are twice as likely to prefer a chatbot for personal shopping over a human assistant. Also, according to Facebook data, people are more likely to use messaging to contact a business than any other medium.
Despite the stellar
progress of chatbots, the industry is already evolving. Conversational AI is
set to be the next iteration of automated customer interaction.
Would Your Business Benefit from Having a Conversational Assistant?
So does your business need a voice assistant? If so, which use ca… Read More