Patrick Spence is like totally, seriously, sorry. He knows he screwed up, guys, OK? Can’t you maybe, just possibly, cut him a little slack?
The CEO of Sonos issued a lengthy apology on Thursday following his company’s decision to end support for older models of speakers. It turns out, and who would have thought, that customers weren’t stoked that their expensive speakers — some for sale as recently as 2015 — would no longer receive updates after May 2020.
To make matters worse, Sonos initially explained, if you had newer speakers connected to older models then even your hot newness would stop receiving updates. But that was then — a time before Spence wised up to the scores of customers complaining about his company’s terrible decision. Read more…
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