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When your customers need alternative transportation while their cars are in your service department, you should come to the rescue by offering loaner cars.
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If you own or run an auto dealership, here’s a question for you: How do your customers get around while their cars are in your service department for repairs? An oil change or other quick service is one thing. But what happens when a customer’s car needs more extensive repairs? Or you need to order parts that aren’t in stock?
If your answer is, “I don’t know,” or “It’s not my problem,” then you’re missing an opportunity to build customer loyalty. You could be expanding your customer base through glowing online reviews and great word-of-mouth advertising by offering loaner cars.
When one of your customers needs alternative transportation while their car is in yo… Read More